Enrollment Guide

Duo's self-enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet.

Duo prompts you to enroll when you log into a protected VPN, server, or web application.

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.

1. Welcome Screen

Click Start Setup to get started.

2. Choose Your Authenticator

We recommend using a smartphone for the best experience.

3. Type Your Phone Number

Select your country and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in. You can enter an extension if you chose "Landline" in the previous step.

Then double-check that you entered it correctly, check the box, and click Continue.

4. Choose Platform

Choose your device's operating system.

5. Install Duo Mobile

Why use Duo Mobile?

  • It's fast & easy
  • Works in any country
  • Doesn't require cell service

Duo Mobile is an application that runs on your phone and helps you authenticate. Without it you'll still be able to log in using a phone call or text message, but Duo strongly recommends that you use Duo Mobile to authenticate quickly and easily.

Follow the platform-specific instructions on the screen to install Duo Mobile.

6. Activate Duo Mobile

Activating the application will link it to your account so you can use it for authentication.

On iPhone, Android, Windows Phone, and BlackBerry 10, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Choose your platform for specific instructions:

The "Continue" button is clickable after you scan the barcode.

Can't scan the barcode? Click the link and then follow the instructions.

7. Enroll Additional Devices (optional)

You can click Enroll another device to add another device (backup phone, etc.), or click Done to continue to the authentication prompt.

Enrollment Complete!

If enabled by your administrator, you can manage your devices in the future via the authentication prompt. Otherwise, contact your administrator if you ever need to change your phone number, re-activate Duo Mobile, or add a second phone.

If this is the device you'll use most often with Duo then you may want to check the Automatically send a push to XXX-XXX-#### from now on. option (where #### is the last four digits of your enrolled device). When this option is checked Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone, or calls you on your phone for approval.