Enrollment Guide

Duo's self-enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet.

You'll be prompted to enroll when you log into your VPN, server, or web application after your administrator has deployed Duo.

1. Welcome Screen

Note: If your enrollment doesn't look like this, see Classic Enrollment instead.

Click "Start Setup" to get started.

2. Choose Your Authenticator

We recommend using a smartphone if you have one.

3. Type Your Phone Number

Select your country and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in. You can enter an extension if you chose "Landline" in the previous step.

Then double-check that you entered it correctly, check the box, and click "Continue".

4. Choose Platform

Choose the operating system that your phone runs.

5. Install Duo Mobile

Why use Duo Mobile?

  • It's fast & easy
  • Works in any country
  • Doesn't require cell service

Duo Mobile is an application that runs on your phone and helps you authenticate. Without it you'll still be able to log in using a phone call or text message, but Duo strongly recommends that you use Duo Mobile to authenticate quickly and easily.

Follow the platform-specific instructions on the screen to install Duo Mobile.

6. Activate Duo Mobile

Activating the application will link it to your account so you can use it for authentication.

On iPhone, Android, Windows Phone, and BlackBerry 10, activate Duo Mobile by scanning the barcode with then built-in barcode scanner. Choose your platform for specific instructions:

The "Continue" button will be clickable after you scan the barcode.

Can't scan the barcode? Click the link and then follow the instructions.

Enrollment Complete!

Click "Enroll another device" to add another device (backup phone, etc.), or click "I'm done enrolling devices" to continue to the authentication prompt.

If enabled by your administrator, you can manage your devices via the authentication prompt. Otherwise, contact your administrator if you ever need to change your phone number, re-activate Duo Mobile, or add a second phone.